Carrier, Driver & Partner Privacy Notice

This Privacy Notice (“Notice”) applies to all current, former, and potential partners who work with Open Box Logistics as independent carriers, drivers, dispatchers, owner-operators, logistics vendors, or contracted delivery personnel. It also extends to growers and suppliers engaged with our freight and distribution operations.

How Open Box Logistics Collects Personal Information

We may collect your personal information through the following methods:

1. Direct Interactions with You

When you onboard as a carrier, supplier, or logistics partner
Through your use of our digital platforms (e.g., mobile apps, communication tools).
During business communications via email, messaging apps, or phone.
When you visit our facilities for pick-ups, drop-offs, or meetings.
While participating in training, events, webinars, or industry collaborations.

2. Through Third Parties

From partners who provide fleet data, telematics, GPS location, or ELD logs.
Via service providers assisting with onboarding, safety monitoring, credit checks, or compliance.
When you engage with platforms we use for load boards or logistics coordination.
From regulatory agencies, law enforcement, or during legal procedures.
Through marketing tools, cookies, and site analytics (see our Cookie Policy).

3. Public Sources

Professional directories, social media (e.g., LinkedIn), or trade publications.
When you publicly interact with our brand on digital channels.

Types of Personal Information We May Collect

The type of information we collect depends on your role and level of engagement with Open Box Logistics. This may include:

Category	Examples of Data
Onboarding & Compliance Data	PAN/GST, tax details, bank info, licenses, insurance, vehicle registration, KYC docs
Business Contact Details	Company name, phone number, email, physical address
Driver & Delivery Information	Government ID, DL number, geo-location, trip history, driver photo, real-time vehicle tracking
Communication Data	Call recordings, messaging ID (e.g., WhatsApp), email interactions
Device & Technical Information	IP address, device ID, usage data, cookies, login credentials
Biometric/Visual Data	ID scan images, CCTV footage (at our premises)
Feedback & Engagement Data	Survey responses, claims-related information, service satisfaction feedback
Professional Data (Public)	Trade event participation, industry credentials, public posts

Why We Use Your Personal Information

At Open Box Logistics, we use your data for legitimate business purposes, including:

Executing and managing shipments and logistics services
Communicating about active deliveries or operations
Verifying credentials, documentation, and regulatory compliance
Processing payments and financial arrangements
Improving operational safety and customer service

Use of AI & Automation

We may use AI-based systems and decision-support tools (like route optimization, predictive analytics, or natural language chatbots) to streamline operations, improve delivery times, and offer better partner support.

Marketing & Communication

With your consent, we may share updates, offers, or service announcements via email, phone, or messaging apps. You are free to update your preferences at any time.

Shipment Visibility & Tracking

We may collect real-time location data of your vehicle (with consent) using fleet management tools or apps to meet customer tracking requirements and ensure transparency.

Legal & Regulatory Compliance

We may use your data to comply with transport laws, cross-border regulations, or mandatory certifications, and during audits or claims.

How Open Box Logistics Shares Your Personal Information

We do not sell your personal data. However, we may share it under specific, limited circumstances:

With clients or shippers who require visibility or documentation for operational compliance
With trusted service providers contracted to perform logistics, onboarding, compliance, or IT support
With partners in financial or insurance arrangements
To government authorities or legal bodies when required
With affiliated entities under Open Box Logistics (e.g., partner companies or franchises)
During mergers, acquisitions, or transitions of business ownership

Back to Our Privacy Policy