Customer & Shipper Privacy Notice

Open Box Logistics Privacy Notice

This Privacy Notice applies to all past, present, and prospective customers, shippers, and logistics clients who engage with Open Box Logistics services and platforms.

Open Box Logistics’ Role in Handling Data

Open Box Logistics primarily acts as the data controller for personal information that is collected, processed, or generated through our logistics services, technology platforms, websites, and customer interactions. This includes information used for shipment execution and data related to your employees who support your business operations.

In some cases, especially when handling data on behalf of our managed services clients, we function as a data processor, managing personal information as instructed in our service agreements.

How Open Box Logistics Collects Personal Information

We collect your personal data in the following ways:

Directly from You

When you provide details needed to process shipments
When you use our platforms, tools, and customer support systems
When you give feedback or request resources like case studies, whitepapers, etc.
When you attend events, webinars, or interact with our team
When visiting our office or warehouse locations (refer to our Visitor Privacy Notice)

From Third Parties

Through partners that help support operations, analytics, and service delivery
From regional agents in areas where we don't have a direct presence
Through third-party cookies, remarketing tools, and online tracking
From law enforcement, regulatory bodies, or government entities

Types of Personal Information We May Collect

Category Type	Examples
Customer Onboarding Info	Contact name, business information
Financial Info	Credit card or payment details used for shipping
Shipment Info	Origin/destination addresses, recipient contact details
Communication Details	Mobile number, email, app usernames (e.g. WhatsApp), voice/video recordings
Digital Identifiers	Device IDs, IP/MAC addresses, cookies, login credentials
Sales & Lead Data	Role/title, interaction history
Public Info	LinkedIn or other professional social profiles
Surveys & Feedback	Forms, pilot feedback, claim-related information
Compliance Data	Regulatory communication info
Events/Webinar Participation	Contact info, engagement level, feedback

How We Use Your Personal Information

We use your information to:

Deliver and manage shipments
Provide invoicing, support, and secure access to our platforms
Protect against fraud and ensure operational security
Improve customer experiences through feedback and analytics
Manage claims, legal obligations, and develop better services

Use of AI and Automation :

We may use artificial intelligence tools (such as natural language processing and machine learning) to optimize internal processes, enhance service delivery, and provide tailored support and insights

Marketing & Communications :

We may contact you through multiple channels (email, SMS, calls) to share relevant updates, insights, and promotional content, based on your communication preferences.

Compliance :

We process information to ensure compliance with legal and industry-specific regulations, and to support secure cross-border shipments

Sharing Your Information

We do not sell your personal data. However, we may share it in limited situations :

With trusted service providers who perform tasks on our behalf
With carriers and partners necessary to execute your shipments
When processing payments or offering financing options
When required by law, regulation, or contractual agreement
With auditors, legal advisors, or affiliates
During business transitions such as mergers, acquisitions, or restructuring

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